Welcome to EZ Trips Langkawi. By booking our services, you agree to the following terms and conditions.
1. Bookings & Payment
All bookings must be confirmed with a deposit or full payment.
Payments can be made via bank transfer, cash, or other methods as agreed.
Prices are stated in Malaysian Ringgit (MYR) unless otherwise specified.
2. Cancellations & Refunds
Cancellations made 7 days or more before the tour date: Full refund.
Cancellations made 3–6 days before the tour date: 50% refund.
Cancellations made less than 48 hours before the tour: No refund.
Refunds will be processed within 7 working days.
3. Changes to Itinerary
We reserve the right to change or cancel any part of the itinerary due to weather, safety, or unforeseen circumstances.
Alternative arrangements will be provided where possible.
4. Customer Responsibilities
Please arrive at the meeting point on time. Delays may shorten your tour duration.
Follow all safety instructions from our guides.
You are responsible for your personal belongings.
5. Liability
While we take every precaution for your safety, EZ Trips Langkawi is not liable for injuries, losses, or damages that occur during the tour, unless caused by our negligence.
Participation in activities such as snorkeling, water sports, or hiking is at your own risk.
6. Weather Policy
Tours operate rain or shine unless weather conditions are deemed unsafe.
In case of cancellation due to weather, you will be offered a reschedule or refund.
7. Governing Law
These terms are governed by the laws of Malaysia.